Help center
Frequently asked questions
How do I place an order?
Browse our coffee on the shop and add what you'd like to your cart. Checkout is handled securely on our store at coffeecreations.net.
How long does shipping take?
Your coffee is freshly roasted to order, then prepared and shipped by our fulfillment partner. Current delivery windows and rates are listed in our Shipping Policy.
Do you offer free shipping?
Yes — Free U.S. shipping on your French Vanilla order, freshly roasted to order.
Is there a first-order discount?
Save 10% on your first order of 12 oz and 1 lb bags. Discount does not apply to larger bags, sample packs, or capsules.
What is your return policy?
Returns and refunds are covered in our Refund & Returns Policy. If something isn't right with your order, contact us first and we'll help.
How do I track my order?
Use the Track Order link in the header or footer, or visit the store's tracking page with your order details.
How should I store my coffee?
Keep beans away from heat and light, sealed, and grind just before brewing. See our guide: Fresh Coffee Beans: A Simple Guide.
How do I contact support?
Email admin@coffeecreations.net, call +1 (757) 276-0414, or use the form on our Contact page.