Refund & Returns Policy — Coffee Creations

Effective Date: [Effective Date]
Last Updated: [Last Updated Date]
Legal Entity: Coffee Creations, a sole proprietorship owned and operated by John Harrison, with its principal place of business at 13346 Chesapeake Place, Carrollton, VA 23314, United States ("Coffee Creations," "Company," "we," "us," or "our")
Website: https://coffeecreationsofficial.com/
Business Address: 13346 Chesapeake Place, Carrollton, VA 23314, United States

Template Notice: This document is a legal-policy template prepared for operational use by Coffee Creations. It requires review, completion of all bracketed placeholders, and approval by a licensed attorney before publication or enforcement.

1. Scope and Definitions

1.1. This Refund & Returns Policy governs returns, exchanges, refunds, replacements, cancellations, and related remedies for products purchased through https://coffeecreationsofficial.com/ or through another sales channel expressly operated by Coffee Creations.

1.2. For purposes of this Policy:

“Product” means any coffee, coffee bean, ground coffee, flavored coffee, coffee capsule, sample pack, merchandise, or other item offered for sale by Coffee Creations.
“Order” means a purchase transaction accepted by Coffee Creations and assigned an order number.
“Customer,” “you,” or “your” means the individual or legal entity that purchased a Product from Coffee Creations.
“Delivery Date” means the date on which the carrier’s tracking records show that the Order was delivered to the shipping address provided at checkout, or the date on which the Product was otherwise physically received by you or a person designated by you.
“Business Day” means a day other than a Saturday, Sunday, or federal holiday observed in the Commonwealth of Virginia.
“Return Authorization” or “RA” means a written authorization issued by Coffee Creations permitting a Customer to return a specific Product.
“Original Condition” means the condition in which the Product was delivered, including all original packaging, labels, seals, accessories, inserts, and other materials.

1.3. This Policy applies in addition to, and does not replace, any applicable Terms of Service, Shipping Policy, Privacy Policy, product-specific terms, warranty, or mandatory consumer-protection law.

2. Standard Thirty-Day Return Window

2.1. Subject to the eligibility requirements and exclusions in this Policy, a Customer may request a return or exchange within thirty (30) calendar days after the Delivery Date.

2.2. The return period begins on the Delivery Date and expires at 11:59 p.m. on the thirtieth (30th) calendar day following delivery, unless a different period is required by applicable law.

2.3. A return request is timely only if Coffee Creations receives the Customer’s written return request before the applicable deadline. Sending a request before the deadline does not, by itself, authorize the Customer to return the Product. The Customer must wait for a Return Authorization and follow the return instructions provided by Coffee Creations.

2.4. Delivery may be evidenced by:

carrier tracking information;
delivery confirmation;
signature confirmation;
delivery photographs;
records maintained by the shipping carrier;
records maintained by Coffee Creations; or
other commercially reasonable evidence of delivery.

2.5. If tracking information is unavailable, Coffee Creations may determine the Delivery Date using its fulfillment records, carrier records, customer communications, or other reasonably reliable evidence.

3. Return Eligibility

3.1. To qualify for a discretionary return under the standard thirty-day return window, a Product must:

be returned within the applicable return period;
be accompanied by a valid order number or other reasonable proof of purchase;
be unopened and unused;
have all original seals, tamper-evident packaging, labels, and wrapping intact;
remain in its Original Condition;
not be damaged, altered, contaminated, relabeled, or materially diminished in value by the Customer; and
be returned only after Coffee Creations issues a Return Authorization.

3.2. Coffee Creations may request photographs, videos, carrier documentation, or other information reasonably necessary to evaluate the return request.

3.3. A Product that has been opened, brewed, ground, partially consumed, handled in a manner inconsistent with ordinary inspection, or exposed to moisture, heat, contamination, or other conditions that may affect food safety may not be returned for a change of mind or preference.

3.4. These conditions exist because coffee and related consumable goods are food products whose freshness, safety, quality, and suitability may be affected once packaging is opened or seals are broken.

4. Exclusions and Final-Sale Products

4.1. Except where required by applicable law or where a Product is damaged, defective, incorrect, or materially misdescribed, the following Products are not eligible for discretionary return or exchange:

coffee or other food Products that are perishable or reasonably likely to deteriorate or expire rapidly;
opened, unsealed, used, brewed, ground, partially consumed, or otherwise handled coffee;
flavored coffee, flavored infusions, or Products containing flavoring agents after the original seal has been broken;
sample packs or sample-size Products after any component has been opened or used;
coffee capsules, pods, or other single-serve Products if the packaging, seal, or protective wrapping has been opened, damaged, or compromised;
Products that cannot reasonably be resold because of food-safety, hygiene, contamination, or freshness concerns;
Products marked “final sale,” “non-returnable,” “clearance,” or substantially similar language at the time of purchase;
personalized, customized, or specially prepared Products;
Products returned without a Return Authorization;
Products returned after the applicable return period; and
Products damaged or diminished in value after delivery through the Customer’s acts or omissions.

4.2. The exclusions in this Section are intended to protect food safety, product integrity, consumer health, and the freshness of Products. They do not exclude any statutory right or remedy that cannot lawfully be waived.

4.3. A final-sale designation does not limit a Customer’s rights concerning Products that are damaged, defective, incorrect, unsafe, or materially different from their description, to the extent such rights are protected by applicable law.

5. Statutory Consumer Rights and Mandatory Remedies

5.1. Nothing in this Policy excludes, restricts, waives, or limits any consumer right, guarantee, warranty, remedy, cancellation right, or protection that cannot lawfully be excluded or limited.

5.2. Without limiting Section 5.1, a Product that is damaged before or upon delivery, defective, unsafe, incorrect, materially misdescribed, or not in conformity with the applicable contract may be eligible for a remedy regardless of the expiration of the standard thirty-day return period, subject to applicable law.

5.3. Coffee Creations will not rely on the standard return period, a final-sale designation, an opened-package exclusion, or a restocking fee to defeat a mandatory statutory remedy for a damaged, defective, incorrect, unsafe, or materially misdescribed Product.

5.4. Depending on applicable law and the circumstances, a statutory remedy may include repair, replacement, price reduction, refund, reimbursement of reasonable return costs, or another legally required remedy.

5.5. Nothing in this Policy constitutes a limitation of liability or disclaimer of warranty unless such limitation or disclaimer is separately stated in a legally valid agreement and permitted by applicable law.

6. How to Initiate a Return

6.1. A Customer must initiate a return by sending a written request to:

Email: admin@coffeecreations.net

6.2. The request must include:

the Customer’s full name;
order number;
email address and telephone number associated with the Order;
Product name and quantity;
reason for the requested return, exchange, refund, or replacement;
photographs or video, where applicable;
photographs of damaged packaging, shipping labels, or the Product, where applicable; and
the remedy requested.

6.3. Coffee Creations may request additional information reasonably necessary to verify the Order, assess the condition of the Product, investigate a shipping issue, or determine the appropriate remedy.

6.4. If the return request is approved, Coffee Creations will issue a Return Authorization and provide return instructions, including the return address and any applicable carrier requirements.

6.5. Customers must not send Products to Coffee Creations without first obtaining a Return Authorization. Coffee Creations may refuse or delay processing of unauthorized returns.

6.6. A Return Authorization is valid only for the Order, Product, quantity, and period specified in the authorization. The Customer must comply with all instructions included with the authorization.

7. Return Shipping Costs and Method

7.1. For a discretionary return based on a change of mind, taste preference, ordering error, or other reason not caused by Coffee Creations, the Customer is responsible for:

all return shipping charges;
original shipping charges, to the extent permitted by law;
customs charges, duties, taxes, brokerage fees, and other cross-border costs; and
any loss or damage occurring during return shipment.

7.2. For a Product that Coffee Creations shipped incorrectly, that arrives damaged, or that is defective or materially misdescribed, Coffee Creations will bear reasonable return shipping costs to the extent required by applicable law or expressly approved in writing by Coffee Creations.

7.3. Unless Coffee Creations provides a prepaid label, the Customer must use a reputable carrier that provides tracking and, where appropriate, insurance or delivery confirmation.

7.4. Customers should retain the return shipment receipt, tracking number, photographs of the packaged return, and evidence of delivery until the return is fully resolved.

7.5. Coffee Creations is not responsible for a return that is lost, stolen, misdirected, damaged, or delivered to an incorrect address because the Customer failed to follow the return instructions or used an untraceable shipping method.

8. Risk of Loss for Returned Products

8.1. Except as otherwise required by law, the Customer bears the risk of loss, theft, or damage for a returned Product until the Product is physically received by Coffee Creations or its designated return facility.

8.2. Title to the returned Product does not transfer back to Coffee Creations until Coffee Creations receives the Product, unless applicable law provides otherwise.

8.3. If a return is damaged in transit, incomplete, contaminated, opened, or otherwise fails to satisfy this Policy, Coffee Creations may deny the return, issue a partial refund, or deduct the diminution in value to the extent permitted by law.

8.4. This Section does not limit any legal rule assigning risk to Coffee Creations for Products that were damaged, defective, incorrect, unsafe, or misdescribed before delivery.

9. Inspection, Approval, and Restocking Fee

9.1. Upon receipt, Coffee Creations may inspect the Product and accompanying materials to determine whether the return satisfies this Policy.

9.2. Coffee Creations may refuse a return or exchange if:

the return was not authorized;
the return was not timely;
the Product does not correspond to the Order;
the Product has been opened, used, consumed, contaminated, altered, or damaged;
required packaging, seals, labels, or components are missing;
the Product is excluded under Section 4; or
the Customer otherwise failed to comply with this Policy.

9.3. Coffee Creations may apply a restocking fee of [X]% of the eligible Product price where lawful and where the fee has been disclosed before purchase or is otherwise permitted by applicable law.

9.4. No restocking fee will be applied to a return or remedy required because a Product was damaged, defective, incorrect, unsafe, or materially misdescribed, except to the extent expressly permitted by applicable law.

9.5. Coffee Creations may issue a partial refund where a Product is eligible for return but has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functioning, to the extent permitted by applicable law.

10. Refund Method and Timing

10.1. Approved refunds will generally be issued to the original payment method used for the Order. Coffee Creations will not ordinarily issue a refund to a different card, account, person, or payment method unless required by law or agreed in writing.

10.2. Subject to applicable law, Coffee Creations will process an approved refund within [X] Business Days after:

receipt and approval of the returned Product;
receipt of sufficient evidence that the Product has been returned, where permitted by law; or
approval of a refund that does not require the Product to be returned.

10.3. After Coffee Creations processes the refund, the payment processor, card issuer, bank, or other payment provider may require additional time to post the refund to the Customer’s account. Posting times are outside Coffee Creations’ control.

10.4. To the extent permitted by applicable law, original shipping charges, expedited shipping charges, customs duties, import taxes, brokerage fees, payment-provider fees, and other non-Product charges are non-refundable for discretionary returns.

10.5. Where a statutory right requires reimbursement of standard delivery charges or other amounts, Coffee Creations will reimburse those amounts as required by law.

10.6. If a refund is delayed, the Customer should first contact Coffee Creations at admin@coffeecreations.net with the Order number and refund confirmation, if available.

11. Replacements and Exchanges

11.1. Subject to availability, Coffee Creations may offer a replacement or exchange instead of a refund for an eligible Product.

11.2. An exchange or replacement is not final until Coffee Creations confirms it in writing.

11.3. If the replacement or exchange Product is unavailable, Coffee Creations may provide a refund or another remedy required by applicable law.

11.4. If a Customer accepts a replacement or exchange for a non-defective Product, the replacement or exchange generally resolves the discretionary return request unless the replacement is itself damaged, defective, incorrect, or materially misdescribed.

11.5. A Customer’s acceptance of a replacement, exchange, store credit, or other voluntary accommodation does not waive a non-waivable statutory right unless such waiver is lawful and expressly agreed in writing.

11.6. Any price difference arising from an exchange will be handled as follows:

if the replacement Product costs more, the Customer must pay the difference before shipment;
if the replacement Product costs less, Coffee Creations may refund the difference; and
if the exchange is required because of a Company error or defective Product, Coffee Creations will not charge the Customer for the replacement or reasonable return shipping.

12. Damaged, Defective, Incorrect, or Misdescribed Products

12.1. Customers should inspect Orders promptly upon delivery and notify Coffee Creations as soon as reasonably practicable of any damage, defect, incorrect item, missing item, or material discrepancy.

12.2. Unless a longer period is required by applicable law, Customers should notify Coffee Creations within [X] days after the Delivery Date.

12.3. The notification should include:

order number;
description of the problem;
photographs of the Product, packaging, shipping label, and damage, where applicable;
photographs showing unopened seals or other relevant conditions, where applicable; and
the remedy requested.

12.4. Coffee Creations may request that the Customer retain the Product, packaging, labels, and shipping materials while the claim is investigated.

12.5. Where returning the Product would be impractical, unsafe, unsanitary, or unnecessary, Coffee Creations may instruct the Customer not to return it. The Customer must not dispose of the Product if Coffee Creations has requested that it be retained.

12.6. Subject to applicable law, Coffee Creations may, at its option and after investigating the claim:

send a replacement;
issue a full or partial refund;
provide a replacement component;
provide store credit;
reimburse reasonable return costs; or
provide another legally required remedy.

12.7. The remedies in this Section do not limit a Customer’s statutory rights. Coffee Creations will not require a Customer to return an unsafe or materially defective food Product where applicable law or reasonable food-safety considerations make return impractical.

13. Lost, Delayed, or Missing-in-Transit Parcels

13.1. A parcel is not considered lost solely because it is delayed. Customers should first review the carrier’s tracking information and contact the carrier where appropriate.

13.2. If an Order is shown as delivered but cannot be located, the Customer should contact Coffee Creations at admin@coffeecreations.net promptly and provide the Order number, delivery address, and any relevant carrier information.

13.3. Coffee Creations may investigate delivery issues with the carrier and may request information reasonably necessary to do so.

13.4. Claims involving lost, delayed, misdelivered, or missing-in-transit parcels are governed primarily by the Coffee Creations Shipping Policy, as amended from time to time.

13.5. Nothing in this Section limits any mandatory consumer remedy or legal obligation applicable to non-delivery, late delivery, or failure to deliver Products.

14. Order Cancellation and Modification

14.1. A Customer may request cancellation or modification of an Order by contacting Coffee Creations at admin@coffeecreations.net as soon as possible after placing the Order.

14.2. Coffee Creations will use reasonable efforts to accommodate a cancellation or modification requested before fulfillment begins. However, a request is not effective until Coffee Creations confirms it in writing.

14.3. Once an Order has been roasted, packed, labeled, transmitted to a carrier, marked fulfilled, or otherwise entered the fulfillment process, cancellation or modification may no longer be possible.

14.4. If cancellation is no longer possible, the Customer may request a return after delivery subject to this Policy and applicable law.

14.5. Coffee Creations may cancel an Order before fulfillment where necessary because of inventory unavailability, pricing or listing errors, suspected fraud, payment failure, shipping restrictions, or other legitimate operational or legal reasons. If Coffee Creations cancels an Order after payment, it will issue any refund required by applicable law.

15. International Orders, Customs, Duties, and Taxes

16.1. Coffee Creations ships to selected international destinations. Availability, delivery times, shipping charges, carrier services, and import requirements vary by destination.

16.2. Unless expressly stated otherwise at checkout, the Customer is responsible for all customs duties, import taxes, value-added taxes, brokerage fees, handling fees, quarantine charges, inspection fees, and other charges imposed by the destination country or a carrier.

16.3. The Customer is responsible for providing accurate and complete shipping information and for ensuring that the Order may lawfully be imported into the destination country.

16.4. If an international parcel is refused, abandoned, held, seized, returned, destroyed, or delayed because of customs requirements, import restrictions, unpaid fees, inaccurate information, or the Customer’s failure to accept delivery, Coffee Creations may deduct applicable shipping, return shipping, customs, duties, taxes, and other charges from any refund, to the extent permitted by law.

16.5. International return shipping, customs treatment, import fees, and related procedures are governed by the Coffee Creations Shipping Policy and any instructions issued by Coffee Creations for the specific Order.

16.6. Nothing in this Section limits mandatory consumer rights applicable in the Customer’s jurisdiction.

16. European Union, United Kingdom, and European Economic Area Withdrawal Rights

16.1. This Section applies only to consumers located in the European Union, the United Kingdom, or the European Economic Area, and only to the extent that the applicable law grants a right of withdrawal or cancellation for the relevant transaction.

16.2. Subject to statutory exceptions, a consumer purchasing goods through a distance contract may have the right to withdraw from the contract without giving a reason within fourteen (14) calendar days from the date on which the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods.

16.3. Where an Order is delivered in separate lots, pieces, or shipments, the withdrawal period may begin on the date the consumer receives the last lot, piece, or shipment, as required by applicable law.

16.4. To exercise the right of withdrawal, the consumer must send Coffee Creations a clear written statement before the applicable fourteen-day period expires. The consumer may use the model form in Section 16.9 but is not required to use that form if the consumer clearly communicates the decision to withdraw.

16.5. Unless applicable law provides otherwise, the consumer must send the goods back without undue delay and no later than fourteen (14) calendar days after communicating the withdrawal decision.

16.6. Subject to applicable law:

the consumer ordinarily bears the direct cost of returning goods after exercising the right of withdrawal;
Coffee Creations may withhold reimbursement until it receives the returned goods or the consumer provides evidence of dispatch, whichever occurs first;
Coffee Creations will use the original payment method for reimbursement; and
Coffee Creations will reimburse standard delivery charges where legally required, but need not reimburse additional charges resulting from the consumer’s choice of a more expensive delivery method.

16.7. The right of withdrawal does not apply, or may be lost, where permitted by applicable law, to:

goods liable to deteriorate or expire rapidly;
food or other consumable goods for which withdrawal is excluded because of their nature or applicable food-safety rules;
sealed goods that are not suitable for return for health-protection or hygiene reasons where the seal has been broken after delivery;
Products that have been opened, consumed, contaminated, or handled in a manner that makes return unsuitable for food-safety or hygiene reasons;
goods that have been inseparably mixed with other goods after delivery;
personalized or custom-made goods; or
any other category excluded by mandatory law.

16.8. Because Coffee Creations sells food and consumable Products, a Customer should not open or consume a Product if the Customer intends to exercise a statutory withdrawal right. The food and sealed-goods exceptions apply only to the extent recognized under the applicable law of the relevant jurisdiction and do not eliminate statutory remedies for defective, unsafe, incorrect, or misdescribed goods.

16.9. A consumer may use the following model withdrawal form:

To: Coffee Creations, 13346 Chesapeake Place, Carrollton, VA 23314, United States; admin@coffeecreations.net

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Order number: [Order Number]

Product(s): [Product Description]

Ordered on: [Date Ordered]

Received on: [Delivery Date]

Consumer name: [Consumer Name]

Consumer address: [Consumer Address]

Consumer email: [Consumer Email Address]

Date: [Date of Notice]

Signature: [Signature, if submitted in paper form]

16.10. The statutory withdrawal rights in this Section are additional to, and do not replace, the standard thirty-day return policy or any other applicable statutory guarantee or remedy.

17. Chargebacks and Dispute Handling

17.1. Customers are requested to contact Coffee Creations at admin@coffeecreations.net before initiating a payment dispute, chargeback, or similar proceeding, so that Coffee Creations may investigate and attempt to resolve the issue promptly.

17.2. A Customer should provide the Order number, transaction date, disputed amount, reason for the dispute, and supporting documentation.

17.3. Nothing in this Section prohibits a Customer from exercising a legal right to dispute a transaction or seek relief from a payment provider, card issuer, regulator, court, or other authorized body.

17.4. If a Customer initiates a chargeback while a refund or replacement is pending, Coffee Creations may suspend duplicate processing while the matter is reviewed, to the extent permitted by applicable law.

17.5. Coffee Creations reserves the right to submit transaction records, delivery evidence, communications, return records, photographs, and other relevant documentation to the payment processor or financial institution.

17.6. Fraudulent, abusive, or knowingly false chargeback activity may result in the suspension of an account or refusal of future Orders, subject to applicable law.

18. Governing Law and Non-Waivable Rights

18.1. This Policy is governed by the laws of the Commonwealth of Virginia and applicable federal law of the United States, without regard to conflict-of-law principles, except to the extent that mandatory consumer-protection law in the Customer’s place of residence requires application of different law.

18.2. Any dispute arising from or relating to this Policy or a Product purchase will be subject to the jurisdiction and venue specified in the Coffee Creations Terms of Service, except where applicable law grants the Customer the right to bring a claim in another forum.

18.3. Nothing in this Policy limits, waives, or excludes any non-waivable right, guarantee, warranty, remedy, cancellation right, or consumer protection available under applicable law.

18.4. If any provision of this Policy is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

19. Amendments to This Policy

19.1. Coffee Creations may amend this Policy from time to time to reflect changes in Products, operations, shipping arrangements, payment systems, applicable law, or regulatory requirements.

19.2. The version of this Policy in effect on the date an Order is placed will generally apply to that Order, unless a later version is required by applicable law or expressly agreed by the Customer.

19.3. The current version will be posted at https://coffeecreationsofficial.com/ or at another policy page designated by Coffee Creations.

20. Contact Information

For return, refund, replacement, cancellation, or withdrawal requests, contact:

Coffee Creations
13346 Chesapeake Place, Carrollton, VA 23314, United States

Email: admin@coffeecreations.net
Website: https://coffeecreationsofficial.com/